We are honored and privileged to have you as a visitor. We will do our best to safeguard your private information.
YOUR INFORMATION STAYS WITH US. PERIOD.
We DO NOT sell, share or otherwise give your name, email address, street address or telephone number to ANYONE else. Ever.
NO UNSOLICITED EMAIL
We only contact you if there is a problem with an order you have placed, or if you have contacted us first with a question or request and you are expecting our response. Even when you do place an order or contact us, we do not store your contact information in any database. Once we have shipped your order to you, or answered your question, we won't contact you again (unless you contact us!). Please note: If you have a listing in our Directory, we may contact you periodically to verify and update the listing information you have provided.
SUBSCRIBE OR UNSUBSCRIBE YOURSELF
The only way you can receive our newsletter with special sales notices and offers is to sign up for it yourself using the sign in form. We use the Topica.com service, which does not allow us to sign up anybody to our own mailing list. This guarantees that only people who want the newsletter are on our list, because they had to sign themselves up. And anyone who signs up for our newsletter can unsubscribe themselves at any time (instructions appear at the bottom of each newsletter). You will NOT receive any unsolicited email, regular mail or calls from us.
OUR ANTI-SPAM POLICY
We do not use, nor do we condone the use of unsolicited bulk email. We take this issue very seriously.
If you have received SPAM that appears to have come from our Thermal Dynamics domain, please report the incident to us immediately. We will give you a prompt and personal reply. We will also investigate and actively prosecute any bulk emailer who has spoofed our system and who is, without our knowledge or consent, using our domain to send SPAM to you.
SHOPPING CART SECURITY
Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We also take every precaution to protect your information once we receive it. In the unlikely event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50. If you still have concerns about submitting sensitive information to us over the Internet, please place your order by calling (203)710-9741.
COOKIES, IDs
All orders placed through our shopping cart system are done through the use of temporary cookies. All shopping cart systems work this way. Our system does not store cookies. Once you have completed your order, tracking stops.
ADDITIONAL SAFETY MEASURES
We strongly recommend placing your order using the secure shopping cart. If you choose to send your credit card number to us using the unsecured email order form, or your own email message, or a fax, and if you are concerned about security, we recommend sending the credit card number in two separate emails or faxes (the first email or fax containing the first two sets of numbers, and the second email or fax containing the second two sets of numbers plus the expiration date).
THANK YOU FOR YOUR TRUST
Of course we want you to be comfortable with the information you give us when placing an order or otherwise corresponding with us. If you have any other questions or concerns, please email us at KeepItCool@ThermalDynamicsSales.com
Thank you-
ThermalDynamicsSales.com
